Sears Holding Corp

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Preventative Maintenance Technician

at Sears Holding Corp

Posted: 8/30/2020
Job Reference #: 1862228
Keywords: technician

Job Description

Job Title
Preventative Maintenance Technician

Business
Transformco Home Services - In Home

Job Description
A sign on bonus may apply to qualified candidates!

Transform Home Services LLC is a leading provider of Home Improvement, Protection and Repair services nationwide.  We serve over 10 million customers annually with services including Appliance Repair, Home Warranties and Home Improvement solutions such as Kitchens, Windows, Doors, Flooring, HVAC and more. We partner with most of the leading Home Services related retail brands including Sears to help customers improve their homes and the appliances within.

Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden.

The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.

Requisition ID
987067BR

Employment Category
Regular, Full-time

Travel Requirements
On Occasion (Less than 5%)

Preferred Minimum Education
High School / GED

Responsibilities/Skills/Experience Requirements
Job Duties/Responsibilities: 

• Performs Preventative Maintenance Checks in the customer's home 
• Perform rework and inspection calls in customer’s home and retail or warehouse locations 
• Rides with, or meets, Technician at designated location to assist on service call when assigned 
• Shuttles parts and supplies to technician when applicable 
• Provides courteous customer service 
• Works as a dedicated team member to ensure fast, flexible and expert service to every customer 
• Acts with a sense of urgency to meet customer time commitments 
• Completes all Technician training elements within required timeframes 
• Meets key performance metrics and productivity goals as defined by the business 
• Provides knowledgeable and courteous preventative maintenance service 
• Looks for methods to improve business performance and enhance the customer experience 
• Follows the Value Added Services Process (i.e., selling extended warranties, water filters) by effectively communicating the benefits to the customer 
• Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence 
• Maintains truck stock inventory within the prescribed Company guidelines and standards 
• Follows the truck maintenance schedule, and keeps a clean, organized truck 
• Adheres to all Company policies and procedures 
• Performs other duties as assigned

Job Function
Repair/Installation

Job Code (SHC)
HS4086: Preventative Maintenance Techn

Payroll Location
28121: IH-Richmond VA/Raleigh NC

Years Experience
0 - 1 Years Experience

Country
United States

Location Postal Code
23230

Location City
RICHMOND

Location State
VA

Sears Req Type
Hourly

Location Address 1
4100 TOMLYNN STREET

Work-In City
Wilson

Work-In State
NC

Work-In Postal Code
27893

Posting Tags
#HomeServices

Company Brand
Sears Home Services