logisticare

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CSR Bilingual Spanish/English

at logisticare

Posted: 10/24/2017
Job Reference #: 5000260434306
Categories: Customer Service

Job Description

Job Title

CSR Bilingual Spanish/English

Requisition Number

4704

Job Description

LogistiCare has full time openings for bi-lingual (English/Spanish) Customer Service Representatives (CSRs) to work various
shifts. Qualified candidates must be available to work holidays and occasional weekend work may be required.

Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.

LogistiCare is an Equal Opportunity Employer.

Work Location(s)

798 Park Avenue NW, Norton, Virginia 24273

Full-Time/Part Time

Full-time

Requirements

Education:
- Qualified candidates must have a High School Diploma or GED

Experience:
- Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required

Skills:
- MUST BE FLUENT IN ENGLISH and SPANISH (bi lingual)

- Excellent customer service and phone skills

- Strong verbal communications, problem solving, time management and organizational skills

- Ability to accurately type 35 corrected words per minute, and ability to work independently or with a team a must

Competencies:
- Communication, Oral - Ability to communicate effectively with others using the spoken word

- Communication, Written - Ability to communicate in writing clearly and concisely

- Customer Oriented - Ability to take care of the customers' needs while following company procedures

- Interpersonal - Ability to get along well with a variety of personalities and individuals

- Reliability - The trait of being dependable and trustworthy

Environmental and Working Conditions:
- Entire work time is conducted in an office setting

Physical and Mental Requirements:
- Must be able to understand and follow complex instructions