Jacob's Studio

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Emergency Dispatcher and Concierge (TS/SCI with Poly)

at Jacob's Studio

Posted: 10/11/2018
Job Reference #: I2S00042J

Job Description

"JacobsNational Security Solutions (NSS) provides world-class IT network and servicemanagement capabilities; cutting edge cyber threat awareness and cyber securitysolutions; innovative web- and software applications development; and advanceddata analytics for major clients in the Intelligence Community, Department ofDefense, and Federal Civilian Agencies.


Our forward thinking solutions deliver an integrated approach to IT networkdesign and management, full lifecycle IT service management, IT service delivery,asset management, logistics and procurement, and vendor management.  We leverage the expertise and passion of ouremployees to conduct identity and access management, penetration testing, andvulnerability assessments for our nation's most closely guarded agencies andnetworks. Our Cyber Security Operations Centers ensure safe, effective networkoperations for Federal clients while our data scientists are helping stopillegal acts before they can endanger Americans or our way of life.

 

Jacobspromotes a culture of operational excellence to create a safer, smarter, and moreconnected world while upholding the highest standards of compliance, qualityand integrity.  

 

Wecontinue to thrive and need your talent and motivation to help propel us farther,faster.”


*$5K Sign On Bonus For External Hires On This Position*

Jacobs is looking for a Emergency Dispatcher and Concierge at Williamsburg, VA location. Duties will include: 
  • Operators will use a PC based workstation to provide basic telephone directory services; some of the standard duties will include personnel lookup via computer phonebook and transfer of incoming calls.  
  • In addition, the candidate will respond appropriately to emergency call situations (911-type services) and dispatch security/fire/ambulance services.  
  • Serving as a single source for incoming call information, the ideal candidate will use the tools available to quickly look up or determine the correct call placement with limited information. 



Qualifications

  • Active TS/SCI with Poly level clearance required
  • Job requirements include the ability to communicate with customers speaking clearly, professionally, and in an audible tone. 
  • Job requirements include the ability to communicate with customers speaking clearly, professionally, and in an audible tone. 
  • Candidates must be able to deal calmly with difficult situations in a high paced/high pressure environment. 
  • Other responsibilities will include monitoring live video cameras, and various alarm systems to ensure uninterrupted service of those systems, and data entry. 
  • Prior experience working in a dispatch center considered a plus. 
  • Additional duties include monitoring radio traffic, and dispatching Emergency Services if required. 
  • The ability to work at a multi-screen, multi-keyboard terminal is required.  The OSC operates 365 days / 24 hours and shift work is mandatory. 
  • Potential candidates will work one of three shifts based upon work requirements: Day, Swing and Midnight. 
  • Preferred candidate will have work experience in a 911 call center
  • Candidate must possess or successfully obtain an Emergency Medical Dispatcher (EMD) certification
  • Candidate must possess or successfully obtain a Public Safety Telecommunicator (PST) certification
  • Candidate must possess or successfully obtain Cardiopulmonary Resuscitation (CPR) certification  
  • Good listening skills, excellent customer service and verbal/written communications skills are required.  
  • Incumbent must have good oral and written communication skills, and working familiarity with remote terminal equipment. 
  • Additional desirable requirements include familiarity with company procedures and organizational framework.
  • $5K sign on bonus applicable to external new hire candidates only.
Essential Functions:
Excellent communication skills
Receive emergency phone calls and dispatch necessary personnel
Dispatch security personnel when appropriate
Perform criminal record check