ADS Inc.

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Customer Loyalty Team Member

at ADS Inc.

Pay: up to $18/hour
Posted: 9/1/2020
Job Status: Full Time
Job Reference #: 1450120
Categories: Retail

Job Description

  • Customer Loyalty Team
  • Virginia Beach, VA, USA
  • $18
  • Hourly
  • Full Time

We protect the Homeland.  Join us and be a part of the team directly interfaces with the best customers in the world – the men and women that protect our freedoms.  Provide support to our valued defense customers and create lasting positive impressions. Serve as the front-line to incoming calls, emails and online inquiries to ADS. Work customer cases to ensure we're exceeding customer expectations with each interaction – especially when things go awry. ADS is seeking a friendly, helpful, multi-tasker who naturally likes to solve problems and makes friends easily.  Make our Customer Loyalty Team your home or a jump-start to your career at ADS.  Is this YOU?


ADS has built a reputation on providing legendary customer service. A successful candidate should be prepared for the following responsibilities:

  • Act as a company gatekeeper to incoming calls, emails and online inquiries
  • Successfully juggle multiple cases, emails, incoming calls and chats with minimal errors
  • Work cross-functionally within all departments to maintain working knowledge of how the company operates and offer ways to better serve our customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Treat customers in a manner that creates a positive and lasting impression
  • Assist customers on the spot – answer questions and/or provide solutions when able
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Maintain basic working knowledge of internal processes in order to address inquiries on-the-spot
  • Initiate and implement proper corrective action in order to resolve customer issues
  • Communicate and coordinate with internal departments and suppliers to resolve cases and meet customer needs
  • Follow up on customer interactions to ensure the customer's requests are met
  • Maintain detailed communication activity in customer account pages
  • Provide feedback and/or ideas to improve the customers' experience
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service
  • Communicate with customers at all levels to garner feedback needed to improve the customers' experience

Required Qualifications: Knowledge, Skills, and Abilities:

  • Desire to create memorable, lasting impressions with ADS customers
  • Experienced in customer service principles and practices
  • Effective multi-tasker that thrives when shifting tasks
  • Professional interpersonal and communication skills - verbal and written
  • Ability to effectively interact with all levels of internal and external business partners
  • Ability to maintain a positive and cheerful demeanor in stressful situations
  • Effectively work in a fast paced team environment
  • Strong PC skills, knowledge of Windows OS and internet, ability to type quickly and free of errors
  • Experience with, Oracle E-business Suite preferred
  • Experienced in Microsoft Excel, Word, and PowerPoint
  • Strong organizational skills, ability to prioritize and multitask
  • Strong telephone skills

ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers problems and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS.