Job: Unit Manager Job

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Jobing Description

Unit Manager-632849

Description
Capital One, a Fortune 500 company and one of the nation's Top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.
Capital One is looking for many successful, motivated Unit Managers that will be responsible for directly managing associates within various areas of Bank/Card Operations.

Responsibilities:
- Foster a team environment through coaching and development that promotes the highest level of service to all Capital One customers, departments and branches to ensure total customer satisfaction
- Drive team performance and deliver on critical performance measures including team productivity, efficiency, staffing and quality
- Deliver performance feedback, including performance appraisals, developmental action plans, performance improvement plans and disciplinary action
- Analyze data to identify areas of improvement to ensure a quality customer experience
- Build and maintain positive working relationships with individuals at multiple levels
- Lead small process/project initiatives

Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- Bachelors degree
- At least 2 years of call center experience
- At least 2 years of people management experience
- At least 1 year of bank/card operations experience
- Bilingual
- Excellent verbal and written communication skills

Work Schedule:
General hours of operation are 8am 9pm, 7 days a week. Schedules typically include five working days with two consecutive days off and may include some weekend work.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Qualifications
Capital One, a Fortune 500 company and one of the nation's Top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.
Capital One is looking for many successful, motivated Unit Managers that will be responsible for directly managing associates within various areas of Bank/Card Operations.

Responsibilities:
- Foster a team environment through coaching and development that promotes the highest level of service to all Capital One customers, departments and branches to ensure total customer satisfaction
- Drive team performance and deliver on critical performance measures including team productivity, efficiency, staffing and quality
- Deliver performance feedback, including performance appraisals, developmental action plans, performance improvement plans and disciplinary action
- Analyze data to identify areas of improvement to ensure a quality customer experience
- Build and maintain positive working relationships with individuals at multiple levels
- Lead small process/project initiatives

Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- Bachelors degree
- At least 2 years of call center experience
- At least 2 years of people management experience
- At least 1 year of bank/card operations experience
- Bilingual
- Excellent verbal and written communication skills

Work Schedule:
General hours of operation are 8am 9pm, 7 days a week. Schedules typically include five working days with two consecutive days off and may include some weekend work.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Operations
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 7 (12077)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date: