Job: Sr. Business Analyst Job - 1501747A3

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Jobing Description

Sr. Business Analyst-704066

Description
Summary:

Founded on the basis of a strategy project by former strategy consultants, Capital One is a strategy led company. The Strategy Group engages on a discrete number of ultra-high impact issues that drive the performance of the company forward. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies and then working within the business to ensure the impact happens. Senior strategy staff sit directly on the most senior LOB management teams and have dotted line reporting to LOB heads.

The Market Intelligence team (within Strategy) focuses on competitive intelligence for the broader financial industry. The team oversees the construction and stewardship of proprietary strategic databases. Team members are also expected to function as strategy analysts with deep subject matter expertise on both confidential and syndicated datasets relating to competitive activity.

The Customer Experience Metrics Program (CEMP) was formed by CEO mandate to provide consistent measurement of customer experience to inform business decisions. Housed in Marketing Intelligence, the CEMP provides customer relationship insights for an expanding list of business groups and supports an increasingly ubiquitous need to understand the customer.

Job Description:

A successful candidate will be able to:

- Collaborate with different business units and research managers to shape the resulting data collection and analysis to the business needs and improve program efficiency
- Quickly assimilate new statistical & analytic techniques and apply them to combinations of customer survey data and internal performance data
- Communicate analytic insights and results in a compelling manner to influence the customer experience agenda

Responsibilities:

- Develop and communicate analysis that meet and/or anticipate business Customer Experience information needs
- Identify game changing opportunities for value generation through customer experience
- Own integration of analysis and communications for emerging and existing populations
- Drive implementation efficiencies in analytic methodologies for accelerated adoption across business units
- Own communication of data standards for emerging customer populations and channels

Qualifications
Basic Qualifications:

- Bachelor of Science degree with preferred major in statistics, computer science, mathematics, engineering, economics or other quantitative major
- At least two years experience in Business Analysis and/or Strategy Consulting in the financial industry
- Demonstrably strong written and verbal communication skills
- Proficiency in Teradata SQL, Microsoft Excel and Microsoft PowerPoint
- Good interpersonal skills and the ability to work well in cross functional teams
- Ability to identify and solve problems independently in a constantly changing environment

Preferred Qualifications:

- Familiarity with statistical modeling and software including SAS, Treenet and CART
- Experience influencing decision making across business units or functional teams
- Experience with analysis of customer survey data
- Consulting experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:LI

Job: Quantitative Analytics
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 1 (12071)
Schedule: Full-time
Travel: No

Job Posting:
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