Job: Senior Business Analyst - Roanoke, VA or Minnetonka, MN

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Jobing Description

Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business processes.


Position Responsibilities:

Assesses and interprets customer needs and requirements.

Identifies solutions to non-standard requests and problems.

Solves moderately complex problems and/or conducts moderately complex analyses.

Works with minimal guidance; seeks guidance on only the most complex tasks.

Translates concepts into practice.

Provides explanations and information to others on difficult issues.

Coaches, provide feedback, and guide others.

Acts as a resource for others with less experience.

Skills / Requirements

Requirements:

Bachelor's degree, required

2+ year of business/finance analysis experience; i.e. analyzing customer satisfaction results as it related to customer service call centers, looking at the cost of handling incoming calls and opportunities to reduce that and taking care of the member as well as saving costs for business

Intermediate level of experience with Microsoft Excel, Access and PowerPoint; (i.e. Excel -creating pivot tables, graphs; Access - build routine database, reporting; PowerPoint - building presentations)

2+ years of experience with documenting processes and practices often in accepted project methodology while effectively prioritizing multiple tasks, priorities, projects, and deadlines; i.e. handling process improvement initiatives, identifying trends, etc.

Previous experience with improvement methodologies required; i.e. Six Sigma, lean processing, etc.

Assets:

Healthcare insurance experience strongly preferred

Call center experience strongly preferred

Customer service experience strongly preferred

**Note: The location of this position will reside in either Roanoke, VA, or Minnetonka, MN. Candidates must live within a commutable distance of one of these locations.



UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:

UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.

UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.

UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.

Together, we're removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.

Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.



Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.