Job: Risk Specialist (USA) Job

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Jobing Description

Risk Specialist (USA)-710863

Description
Level: Call Center and Production

Make outbound calls and receive inbound calls to and from customers to collect on their delinquent accounts. Make recommendations and provide solutions to assist customers in resolving their delinquent status. Negotiate with customers to increase initial payment offers made by customers.

Responsibilities:
- Make outbound calls to collect money from delinquent customers
- Send letters, skip trace, and locate customers then collect on their accounts to keep them from charging off as a bad debt.
- Follow proper call model procedures
- Collect payment
- Adhere to work schedule

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- Associates Degree in Business Administration
- 1 year of experience in Customer Service
- 1 year of experience in Computer and data entry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Chester-Chester-James River Center 2 (12041)
Schedule: Full-time
Travel: No