Job: Regional Leadership Trainer

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Jobing Description

DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, weve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isnt enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!

Our 11 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week. Our Customer Service and Technical Service Representatives, as well as our Sales Representatives, strive to consistently delight our customers by providing them with quality experiences.

The Regional Leadership Trainer analyzes current and newly developed operation policies, procedures, and systems across multiple departments or locations. Reviews current performance and procedures for improvement opportunities through standardization.

Skills / Requirements

• Analyzes current processes and procedures in order to make recommendations to promote effective operations within and between departments.
  
• Manages the completion of difficult projects that are broad in nature by following general guidelines and using creativity and resourcefulness to meet established goals.
  
• Recommends the final course of action among several alternatives for enhancements to operational policies, procedures, and systems.
  
• Prepares and delivers the required training to facilitate changes in business policy, procedures, and system implementations.
  
• Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units.
  
• Works under light supervision to accomplish objectives.
  
• Maintains and applies expert knowledge of practices and procedures in area of expertise and maintains a broad knowledge of practices and procedures of other departments.
  

Education & Experience
Relevant Bachelor's degree (B. A.) from four-year college or university; Bachelor's degree (B. A.) from four-year college or university and two plus years of experience; Associate's degree (A. A.) or equivalent from two-year college or technical school; and four plus years of experience; or equivalent combination of education and experience.