Job: Process Manager (USA) Job

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Jobing Description

Process Manager (USA)-710834

Description
Summary:
The Prevent Detect and Investigate department drives quality, efficiency, and effectiveness through the manual investigation of fraud cases with the goal of delivering an exceptional customer experience. The Process Manager is a core member of the PMO team responsible for a wide-range of PMO functions, as well as implementing changes to new and/or existing processes or procedures. This position involves teamwork, strong communication skills, attention to detail, and the ability to adapt to change quickly

Responsibilities:
- Ensure high quality delivery through management of process initiatives.
- Provide front line PMO for project delivery support.
- Drive a consistent application of process and tools for delivery.
- Utilizing analytics and reporting to provide transparency to Decision Makers.
- Timely Consistent Communications to update the Project Management Community on best practices, process changes, and upcoming events.
- Establish metrics and reporting around the processes. Create, document and distribute reports to stakeholders

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 1 or more years of Process Management experience

Preferred Qualifications:
- Bachelors Degree

- 2 years of experience with MS Office / MS Project
- 1 or more Years of Call Center experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Richmond-Richmond-Knolls III (12038)
Schedule: Full-time
Travel: No