Job: Now Hiring%5C: Customer Service Representatives

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Jobing Description

Join the Leader in the Call Center Business!
Ryla, an Alorica company, is a leading call center solutions provider with proven expertise in customer contact solutions and business process outsourcing. We provide call center outsourcing and outbound call center services for organizations that require Excellent Interactions Every Time.
Join us at our OPEN HOUSE
Monday and Tuesday
Between 9AM-2PM
2510 Walmer Avenue. Ste. C Norfolk, Virginia.23513

Job Description%5C:
The Customer Service Representative s objective is to make new customers highly successful as quickly as possible, and to keep them satisfied and productive with our products and services on an ongoing basis. The Customer Service Representative will be the primary point of contact with the customer and will build and maintain a solid relationship based on responsiveness and trust.

Position/Skills Requirements%5C:

Ability to troubleshoot complex technical issues with little guidance
Exceptional conversational and problem solving skills
Strong relationship management skills
Must be able to multitask and be able to diffuse difficult situations
Windows (98,ME,2000,XP, Vista)
Mac (OS X) preferred
Excel and Word
High level of proficiency with Internet application such as Internet Explorer, Firefox, Outlook, Outlook Express

Experience%5C:


Experience in a contact center environment preferred, relevant help desk experience
Experience with broadband products required (personal use acceptable)
Previous telecommunications experience preferred

Education%5C:


High school diploma or equivalent required
College Degree preferred

We strive to make working at Ryla, an Alorica company the best job you've ever had. To ensure this we hire the best people for the job, give them excellent training, equip them with the best tools and provide the opportunity to give their best.

Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.
D/V/F/M EOE

Skills / Requirements

Your Qualifications
HS diploma or GEDMust be at least 18 years of ageMust pass background checkBasic keyboarding skills, and availability for weekend and holiday shiftsTechnical aptitude is a plus, but not required for all positions!Good listening skills and the ability to remain calm under pressure.You ll need to prove that you are reliable we ll be counting on you.