Job: Manager, Security Training & Communications (USA) Job

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Jobing Description

Manager, Security Training & Communications (USA)-710274

Description
Corporate Security Services (CSS) works to keep our company safe and secure. CSS sets security standards and provides counsel to business leaders to promote a safe and secure business environment that protects associates, customers and company assets. In doing so, we deliver high quality, strategic and tactical security and investigation programs, and uphold Capital One's ethical values.

Capital One is hiring for a Communications and Training Manager to provide tactical communication and training support for a variety of Corporate Security Services (CSS) goals and initiatives. This position will develop and publish communications, provide editorial review and markup of written documents, develop computer-based and classroom training courses, facilitate classroom training sessions for Capital One associates on physical security/internal fraud, and support internal talent development initiatives through data management and maintenance of talent development resources.

Responsibilities:

Communication
- Utilizes multiple communication channels to publish, update and maintain content, including email, intranet, and wiki-based tools
- Tailors communications to the needs of each project or initiative, while reflecting the values and culture at Capital One, to include sensitivity to cultural diversity
- Partners with Corporate, HR, and LOB communication teams when developing communications to Capital One associates
- Demonstrates exceptional facility for both grammar and composition
- Writes clearly and succinctly
- Provides logistical and coordination support for department meetings
- Provides logistical and coordination support to new associates

Instructional Design & Development
- Applies recognized instructional design methodologies for adult learning
- Conducts needs assessments, identifying specific performance gaps and knowledge gaps
- Works independently and effectively with subject matter experts and stakeholders to obtain content and to develop relevant case studies and exercises
- Manages ongoing subject matter expert and other client relationships
- Writes effective learning objectives, content, and training/project plans at curricula level
- Creates and implements training delivery plans. Integrates training plans with other related work streams in a project environment
- Selects appropriate training medium for each project/initiative, including classroom, CBT and job aids
- Develops training material in support of multiple learning styles (visual, auditory, kinesthetic)
- Facilitates meetings dealing with training projects
- Sets proper expectations with clients and provides clear, succinct updates including identifying risks
- Builds evaluation strategies per client needs using Kirkpatrick Levels 1 to 3. Implements training evaluation strategies and reporting mechanisms, as needed
Facilitation
- Demonstrates and understands adult learning theory and applies the principles in the classroom
- Communicates to participants the overall context of the training and how it fits into the larger goals of the company/department/initiative
- Exhibits effective classroom management skills that reflect the values and culture at Capital One, to include sensitivity to cultural diversity
- Adapts instructional strategies to meet learning styles of students
- Manages the timing of delivery so that the content is covered appropriately in the given timeframe
- Engages the class in discussion through the use of appropriate questions, ensuring tone, inflection and practicality are incorporated
- Makes appropriate adjustments during the session based on assessment of the success of the training in the moment, while staying true to the objectives
- Evaluates success of the class based on client needs, learning objectives and overall program objectives. Integrates learning from other sessions/programs as appropriate.
- Provides clear and succinct feedback to content developers regarding the effectiveness of training materials, the sequence of content, and the overall effectiveness of the program
- Provides initial training for new associates on department organization as well as relevant systems and processes

Qualifications
Basic Qualifications:
- High school diploma, GED or equivalent
- 3 years of work experience that required exceptional communication skills, both verbal and written, including facility for grammar, sentence structure and punctuation
- 3 years of experience working with clients to determine their skill/knowledge needs and recommending and implementing appropriate learning solutions
- 3 years of experience designing and developing training content, programs, and integrated projects
- 3 years of experience facilitating training courses

Preferred Qualifications:
- Bachelor's degree in instructional design, adult education, communications or related discipline
- 5 years of work experience that required exceptional communication skills, both verbal and written, including facility for grammar, sentence structure and punctuation
- 5 or more years of experience working with clients to determine their skill/knowledge needs and recommending and implementing appropriate learning solutions
- 5 or more years of experience designing and developing training content, programs, and integrated projects
- 5 or more years of experience delivering training courses
- Experience with graphic editing and video editing/production software
- Certified Professional in Learning and Performance (CPLP) or equivalent certification
- Exceptional communication skills, both verbal and written, including facility for grammar, sentence structure and punctuation
- High level of proficiency with MS Word and PowerPoint
- Demonstrated ability to work in a fast-paced environment and adapt easily to change
- Demonstrated ability to function well in an ambiguous environment
- Demonstrated ability to work collaboratively as well as independently
- Demonstrated ability to work autonomously with limited direction

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB

J2W:LI

Job: Audit, Risk Management and Security
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 3 (12073)

Other Locations:United States-Texas-Plano-DFW-Plano People Center Bldg 2 (31062), United States-Louisiana-New Orleans-Greater NO-Main Office (37001), United States-Virginia-McLean-Northern VA-McLean Campus (19050)
Schedule: Full-time
Travel: Yes, 10 % of the Time