Job: Director, Product Management Job

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Jobing Description

Director, Product Management-711435

Description
This leader in the Digital Customer Experience team will obsess over the experience our customers have. This individual will think about every touch point we have with our customers from a digital standpoint and obsess about continuously improving them all. Responsible for driving intent and platforms to their Design Target Architecture (DTAs), this individual will work with many partners across LOBs, IT, Architecture, Brand, etc. This individual will set bold objectives and goals for customer satisfaction, engagement and ease of use, and will drive the team to achieve these goals. This position is for a leader who is not satisfied with the status quo and wants to make a difference.

Areas of Responsibilities

Product Development: Manage the entire digital Product Lifecycle from concept through launch. Develop new digital products and process enhancements. Develop business cases and gain approval from business leaders. Produce documents (business case, business requirements, functional requirements, etc.). Develop project plans and manage projects with aggressive time frames and assure that goals, budgets and deadlines are met.

Strategic Thinking: Develop strategic plans to meet existing and evolving business and product goals. Evangelize the digital products and gain buy-in from LOBs on the strategy. Translate LOB's goals into functional digital strategies and tactical digital product ideas. Must take into consideration the Enterprise Customer in assessing the impact of new projects. Work closely with various business leaders to advise them on how to develop and sustain advantage in their space via the digital channels. Ensure that our products meet and exceeds the goals.

Initiative/Problem Solving: Ability to work in a fast-paced environment with changing priorities. Requires initiative, flexibility, innovation and team focus to drive success. Make sound judgments. Use problem solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer impact. Develop solutions to new and complex needs/issues.

Leadership/Accountability: Must possess strong leadership skills and serve as the primary contact for assigned LOB. Must be able to influence and manage cross-functional projects. Requires close working relationship with other departments in the company as well as external contacts. Must possess skills to lead cross-functional teams with resources located remotely.

Research/Decision Making: Monitor competitors and industry trends, work with in-house analysts to develop metrics, interpret data, devise corresponding market strategies, and present recommendations to business leaders. Must be able to develop, support and prove/disprove hypotheses using quantitative and qualitative techniques. Must be proficient at clearly presenting research results and recommendations using various software applications.

Qualifications
Basic Qualifications:
- Bachelor's degree
- 5 Years experience in Project Management
- 5 Years experience in People Management
- 5 Years experience in Product Management
- 5 Years experience working with online channels

Preferred Qualifications:
- Advanced degree is desirable
- 10+ years experience in banking, web product development, UI, UX or content management areas
- Financial services experience or international experience is a plus
- Ideal candidate will be an accomplished people manager and very much a self-starter
- Experience in process improvement using six sigma / lean six sigma techniques
- Experience with various project management methodologies like agile, waterfall, etc.
- Ability to integrate business knowledge and analytical insight to develop sound options and sell recommendations
- Comfortable establishing relationships across levels within organizations, including executive interactions
- Risk management experience
- Experience in major technology project deployments
- Strong analytical, interpersonal, collaboration, communication (written, verbal, and technical), presentation, negotiation, influence and problem-solving skills
- Ability to work autonomously, as well as lead cross-functional teams
- Ability to work in fast-paced, complex and ambiguous environments
- Ability to work on multiple projects simultaneously
- Ability to work with remote resources and external vendors
- Experience managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
- Experience developing and managing web sites/online applications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Project and Process Management
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 6 (12076)
Schedule: Full-time
Travel: Yes, 10 % of the Time