Job: Department Operations Manager (USA) Job

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Jobing Description

Department Operations Manager (USA)-712494

Description
Level: Manager

Responsible for achieving business goals for a team of 75-150 associates with 2 or more Unit/Sr. Unit Manager direct reports in a Work at Home production environment. Defines and measures metrics, provides performance and career guidance, and manages a continuous improvement agenda for the organization.

Responsibilities:
- Manage day-to-day activities of a remote, multi-function, multi-team operation. (Metrics, coaching and developing associates, quality assurance, system issues, etc)
- Process and Project Management - Accountability to ensuring processes are documented, projects are prioritized, and business objectives are met.
- Process documentation - Accountable for developing and maintaining.
- Communications - Collaborate with others (leadership meetings, etc) virtually
- Administrative duties - TEs, document performance of directs (appraisals), etc.
- Manage up to 4 people

Qualifications
Basic Qualifications:

- High School Diploma, GED or Equivalent Certification

- 1 year of experience in managing a remote call center workforce
- 2 Years of Call Center Management Experience
- 2 years of experience in People management - drive results through others, coach/develop
- 1 year of experience in Project management
- 2 years of experience in Budget management

Preferred Qualifications:

- Bachelors Degree in Business, Economics, Management or some quantitative study
- Six Sigma, Lean
- 5 years of experience in People management - drive results through others, coach/develop
- 2 years of experience in managing a remote call center workforce
- 2 years of experience in Project management
- 5 years of experience in Budget management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Virginia-Richmond-Richmond-West Creek 2 (12072)
Schedule: Full-time
Travel: Yes, 10 % of the Time