Job: Department Operations Manager (USA) Job - 1670739A0

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Jobing Description

Department Operations Manager (USA)-711500

Description
Responsible for achieving business goals for a team of 75-150 associates with 2 or more Unit/Sr. Unit Manager direct reports in an internal production environment. Defines and measures metrics, provides performance and career guidance, and manages to a relatively large budget.

Responsibilities:
- Manage day-to-day activities of a high visibility multi-function, multi-team operation. (Metrics, coaching and developing associates, quality assurance, system issues, etc)
- Process and Project Management - Accountability to ensuring processes are documented, projects are prioritized, and business objectives are met.
- Process documentation - Maintenance of all changes
- Communications - Collaborate with others (leadership meetings, etc)
- Administrative duties - TEs, document performance of directs (appraisals), etc.
- Manage up to 2 people

Qualifications
Basic Qualifications:
- 2 Years of Call Center Management Experience
- High School Diploma, GED or Equivalent Certification
- 2 years of experience in People management

- 2 years of experience in Collections or Call Center
- 1 year of experience in Project management
- 2 years of experience in Budget management

Preferred Qualifications:
- Bachelors Degree in Business, Economics, Management or some quantitative study
- Six Sigma, Lean
- 5 years of experience in People management

- Ability to drive results through others, coach and develop
- 5 years of experience in Collections or Call Center
- 2 years of experience in Project management
- 5 years of experience in Budget management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Richmond-Richmond-Knolls I (12034)
Schedule: Full-time
Travel: No