Job: Customer Service Representative / IRC45699

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Jobing Description

DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we?ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn?t enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!

Our 11 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week. Our Customer Service Representatives strive to consistently delight our customers by providing them with quality experiences.

Customer Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.

Skills / Requirements

• Provide quality technical support service through one-call resolution to establish a long-term customer relation
  
• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
  
• Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
  
• Assist customers with their billing and payments needs and accepting payments via credit card
  
• Sell multiple entertainment products and services as well as hardware systems and accessories
  
• Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
  
• Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
  
• Maintaining a professional appearance, behavior, and conduct
  
• Effectively work with peers in a team focused environment
  
• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position