Job: Customer Service Assoc II (USA) Job

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Jobing Description

Customer Service Assoc II (USA)-712239

Description
Department Marketing Statement
The High Value Servicing business is a servicing environment focused on rewarding and engaging heavy spenders by providing them with consistent high quality service experiences. The Loyalty queue consists of empowered agents to assist in one call resolution by promoting a customer first culture through having premium rewards products, exciting choice, and empowerment capabilities.

Job Description:
This exciting servicing position offers an associate the opportunity to be part of a high quality servicing environment that is attentive to our customers' needs. The main components of this position include promoting rewards features, addressing account specific questions, and continuing to provide feedback on how to enhance the customer experience.

Associates will be responsible for fielding inbound calls from customers, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting the utilization of our products as well as our rewards services and to promote continued loyalty.

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- Two years customer service experience
- Passionate customer advocate
- Self-motivated
- Excellent grammar, verbal and vocal skills
- Exceptional listening, questioning and call control techniques
- Ability to learn in an ever changing environment
- Possess strong decision making ability and pay close attention to detail
- Ability to work under pressure and meet established standards
- Demonstrated ability to present information in a way that reflects positively upon the organization
- Ability to solve problems with multiple answers, choosing best fit for customer
- Professional demeanor
- Superior rewards knowledge
- Basic to advanced knowledge of the credit industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Virginia-Richmond-Richmond-Knolls I (12034)
Schedule: Full-time
Travel: No