Job: Collector / Collections Representative

Jobing Description

Requisition Number: 1174

Job Title: Collector / Collections Representative

Area of Interest: Collections

City: Richmond

State/Province: Virginia


Account Representative What Drives You?Succeeding and making major contributions? The opportunity and support to maximize your potential?Working with an organization that makes you proud?Collaborating and thriving as part of a team? We share your drive. Exciting Responsibilities.Provides an initial point of contact where customers who are delinquent, or who are facing a personal situation that will result in delinquency can go for assistance with their account. Responsible for providing an excellent level of customer service, and building a good relationship with their customers, while working with other DriveTime team members (including but not limited to the Loan Manager, Sales Manager, General Manager and Mesa collections) to ensure the highest possible current account percentages are maintained, and later stage delinquencies are controlled or brought current wherever possible.Provide excellent customer service to customers who proactively contact the company requesting assistance in meeting their contract obligations due to unexpected financial obligations (e.g. medical bills, lay-off, etc.).Contact or attempt contact with customers at all stages of delinquency (usually 1-45 days past due) in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible.Set up Promises To Pay (PTP), electronic check payments or money orders as requested by the customer.Complete Meet and Greets introducing themselves as the point of contact for any loan/payment issues, and outlining the responsibilities of the contract the customer has signed, prior to the customer leaving the dealership with their new vehicle.Conduct Meet and Greets by phone of all customers that are delivered when no one is available to do so at the store within 3 working days of the closing.Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements.Work with the Loan Manager and/or other dealership management as necessary to ensure that all lot drops are reported to Remarketing within 24 hours of arriving at the store.Assist in completing all unwind/rewind loan decisions. Work as a contributing member of the Loan Representative team.Assist in training or developing the skills of other Loan Representatives as requested by the Loan Manager.Maintain positive working relationships with the Loan Representative team and other dealership employees.Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.Complete additional technical training as available and/or required.Performs other related duties as assigned. Enjoy the Rewards and Benefits Excellent Medical, Dental & Vision PlansGreat training and tuition reimbursementA culture of opportunity and promotion from withinSunday's off (we're closed to give our employees valued time with friends and family)Competitive Pay401K Plan with company contribution
Connect With Us

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Skills / Requirements

Keys to success.

• No collections experience is required to apply; however, you must be results-driven with excellent relationship, trust-building and
  customer service skills, along with the ability to interact and work out payment options for customers. Knowledge of the Fair Debt
  collection Practices Act is helpful. Associate's required; Bachelor's a plus.


• Must be self-motivated with strong decision making and problem solving abilities.


• Skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset.


• Ability to work cooperatively with other employees, customers, clients, and other involved parties.


• Required to work a flexible schedule including evenings and weekends.

OR

*Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

PHYSICAL DEMANDS

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Must be able to lift up to 10 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
2.Must be able to carry and transport up to 10 pounds up to 60 feet.
3.Requires sitting for extended period of time with frequent stretching, reaching, walking and stooping.
4.Requires excellent visual acuity and manual dexterity.
5.Must be able to communicate over the phone to customers
6.Requires typing for extended periods of time.

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a tobacco-free workplace.

Equal Opportunity Employer