Job: Broker Agent Service Representative - Roanoke, VA

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Jobing Description

Position Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are changing the world. We are the right place to apply and build on your skills and talents.


Primary Responsibilities:

• Responding to Broker questions on licensing and commissions


• Researching and resolving any and all procedural, and product, and process questions


• Answering incoming producers' calls from insurance brokers & utilizes CRTs to access information


• Documenting each call on PC CRT with contents of phone conversation for legal purposes


• Making outgoing calls with answers to the producers and insurance brokers on previous inquiries


• Accountable for up to date information delivery and mastery of product knowledge required


• Generating insurance product quotes and delivering to producers insurance brokers


• Distributing appropriate paperwork as required, including but not limited to quote requests, faxes, & incoming mail


• Accountable for accuracy of information and timely delivery


• Ongoing training as needed


• Accountable for attendance and mastery of material


• Other duties as assigned


• Accountable for timely and accurate completion of assignment


• Special projects as required


• Meeting established monthly performance objectives


• Building positive business relationships with insurance brokers

UnitedHealthcare Medicare & Retirement is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.

That's how it is at UnitedHealthcare Medicare & Retirement. Every day, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.

Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.

Skills / Requirements

Requirements:

• High school diploma or GED


• 1+ year of customer service experience


• 2+ years experience with computer and Windows PC applications


• 2+ years experience navigating a computer while on the phone

Soft Skills:

• Ability to multi-task, this includes ability to understand multiple products


• Ability to remain focused and productive each day though tasks may be repetitive


• Available to work 40 hours per week anytime within the operating hours of the site

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.