Job: Associate I - AAA Sales

Jobing Description

Job Title

Associate I - AAA Sales

Career Level

Entry

Exemption Type

Non-Exempt

Job Type

Part-time

Schedule Required

Position will have a variable schedule during operating hours of store: M-F 7A-7P, Sat 8A-5P, Sun 10A-4P.

Job Grade

5

Base Compensation

$12.95 - $16.18/hour

Other Compensation

Additional Variable Incentive Pay Plan

Location

Fairfax, VA, US 22031

Job Description

Competency Category: Primary Sales
Purpose

To provide exceptional member and client experiences by effectively representing AAA products and services, in a manner that will build repeat business and generate sales. AAA products and services include membership, auto travel, travel, Show Your Card & Save, financial services, Travel Shop products, insurance and automotive services.

Essential Functions

Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. 35%

Assist members and clients in planning, domestic travel such as car rentals, hotel reservations and domestic vacation packages, by recommending and selling various travel products with a concentration on Diamond Elite and Preferred vendor products. Invoices, processes payments and ensures proper travel documentation. Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets. 30%

Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate. 15%

Counsel members concerning travel requests by explaining and/or preparing auto touring materials. 10%

Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership. 5%

Counsel and sell Financial Services products. 5%

Other Duties and Responsibilities

Complete other duties as assigned.

Stock and inventory branch materials as required.

Process passport photos and issue International/Inter-American Driver Licenses.

Complete the functions of a License & Title Clerk as required (PA & MD offices).

Job Requirements

Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and six (6) months of previous sales and/or customer service experience.

Effective communication skills, written and oral, to allow accurate completion of work.

Basic proficiency with computer software programs and the Internet.

Basic knowledge of geography and the ability to read a map.

For those associates in the Car Care, Insurance and Travel (CCIT) office locations:

As a member of the Car Care, Insurance and Travel (CCIT) Team, demonstrates the ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products. Maintain specific awareness of products to support their assigned duties as well as general awareness of AAA s products and services to provide exceptional member and client experiences in a manner that will build repeat business and generate sales. Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals.